Refund policy


1. We're Here to Help 

 

If your order isn’t quite what you hoped for, please reach out to us at hello@theplantsociety.com.au. We genuinely want you to love your purchase, and we’ll always do our best to help. 

 

 

2. Requesting a Return for Credit or Exchange 

 

You can request a return for store credit or exchange within 3 days of receiving your items. 

To be eligible, items must be: 

  • Unused 

  • In the same condition you received them 

  • In their original packaging 

(Please see below in Section 5 for items unable to be returned.) 

 

 

3. Change of Mind Returns 

 

We don’t offer refunds for change of mind, including but not limited to: 

  • Finding the item cheaper elsewhere 

  • Deciding you no longer want or need the product 

  • Clothing or footwear that does not fit 

However, we’re happy to offer: 

  • An exchange, or 

  • A store credit 

For change‑of‑mind returns: 

  • Items must be unused, in original condition, and in original packaging 

  • Return shipping costs are covered by the customer 

Please pack your items securely—ideally just as they arrived. 

Helpful tip: Couriers like Couriers Please or Fastway tend to handle fragile items more gently than Australia Post. 

 

 

4. Store Credit 

 

If you’re returning an item due to change of mind and you don’t wish to exchange it right away, we’re happy to issue a store credit. 

 

Your store credit: 

  • Can be used online or in our Collingwood store 

  • Will be valid for 3 years from the date it’s issued 

  • Will be provided as a unique code you can enter at checkout online or show in-store at the counter 

 

 

5. Items We Can’t Accept Back 

 

Some items can’t be returned due to their nature. These include: 

  • Perishable items like plants and flowers (unless there’s a reasonable issue) 

  • Intimate or sanitary products 

  • Hazardous materials 

  • Flammable liquids or gases 

  • Planters that have been planted into 

  • Sale items (sale items are not eligible for refunds or returns) 

A receipt or proof of purchase is required for all returns. 

 

 

6. Refunds

The Plant Society does not offer refunds for change of mind. However, we will provide a refund or replacement for any item that is defective, faulty, not fit for purpose, or does not match its description in accordance with Australian Consumer Law.

If you believe your product is faulty, please contact us at hello@theplantsociety.com.au within three days of purchase, including details and clear photographs of the issue. 

If required, we will arrange a return paid label for the order to be sent back to us. 


7. Partial Refunds (If Applicable) 

 

In some cases, we may offer a partial refund, such as: 

  • Books with clear signs of use 

  • Items not in original condition, damaged, or missing parts (not due to our error) 

  • Items claimed after the 3‑day window 

 

8. How Refunds Work 

 

Once your return arrives and we’ve had a chance to inspect it, we’ll email you to confirm whether your refund (if applicable) has been approved. If approved, your refund will be processed and returned to your original payment method. 

 

 

9. Return Shipping 
Return address: 

ATT: The Plant Society  
44–52 Johnston Street  
Collingwood VIC, 3066  

PH: 0439 282 409 
Email: hello@theplantsociety.com.au 

If any damage occurs during return shipping, please note that insurance and claims are the customer’s responsibility.