We genuinely want you to love your purchase, and we’ll always do our best to help.

If your order isn’t quite what you hoped for, please reach out to us with your order number at hello@theplantsociety.com.au.

We allow returns for store credit or exchange for change of mind on your purchase. Any returns must be unused, in the original packaging and with proof of purchase.

Please note that customers will be responsible for shipping costs for change of mind.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Delivery times depend on location and the time of year. We endeavour to despatch our online orders within a few business days from purchase.

If you have any queries about your order, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to add your email to the back in stock alert section, visible on the sold out items page.

We will send you a notification when they are back in stock!